Shipping policy

Order Processing

• Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: Once your order is placed, you will receive an email confirmation. Another email will be sent when your order has shipped, including tracking information.

Shipping Rates and Delivery

• Domestic Shipping:
  • Standard Shipping (3-5 business days): 6.9€ or free on orders over 50€.
    
• International Shipping:
  • Standard International Shipping (6-12 business days)
    
  • Note: International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Shipping Carriers

• We use a variety of carriers to provide the most efficient delivery to your location. This includes Colissimo, GLS, UPS, FedEx, and DHL for international orders.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email.

Shipping Delays

• While we strive to ensure timely delivery, unforeseen circumstances such as weather, carrier delays, or customs processing may affect delivery times. We appreciate your patience and understanding in such cases.

Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact our customer service team at info@kluesocks.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information

• Ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you realize that you’ve entered the wrong shipping information, please contact us immediately at info@kluesocks.com.

Contact Us

• For any questions or concerns regarding shipping, please reach out to our customer service team at kluesocks.com. We’re here to help!

Thank you for shopping with us!