Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@kluesocks.com.
If your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

Unless stated otherwise on the Site, return shipping costs are borne by the customer, except in cases of defective, damaged, or incorrect items.

You can always contact us for any return question at info@kluesocks.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
We will evaluate the issue and make it right — either by replacement or refund.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • perishable goods (e.g. food, flowers, or plants),

  • custom or personalized products,

  • personal care items (e.g. beauty products),

  • hazardous materials, flammable liquids, or gases.

We also cannot accept returns on sale items or gift cards.
If you have any doubt, please contact us before purchasing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in its original condition (unworn, unused, with tags and original packaging) and accompanied by proof of purchase.

This right of withdrawal applies in addition to our 30-day return policy.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@kluesocks.com.

Many thanks,
KLUE Team